I don't have enough data on my end to pinpoint or rule out anything right now. In any event, it's good to get that info to the shipping team in case it's relevant.
#USPS PACKAGE TRACKING POPUP SCAM UPDATE#
I looked at some "delivered to agent" packages that were delivered prior to October and they display the same on Google - no delivery update - yet eBay recognizes the delivery status. It's a good theory, but in trying to verify that line of thought I came up with conflicting data. However, the original poster believes that may not be the issue, since orders from before the issue started in October are still correctly showing the delivery status in eBay.
I noticed that Google also wasn't picking up a delivery status for the example tracking numbers given, even though it shows delivered when you click through to USPS and suggested possibly there is an issue with mapping for the "Delivered To Agent For Final Delivery" status that prevents 3rd parties like Google and eBay from picking it up as "delivered." Talked to USPS and they said that the package has been delivered on their end and has been given to 3rd party forwarder to deliver to buyer. USPS tracking says Delivered to agent for final delivery. Buyer's address is freight forwarder in New Castle,De With eBay no longer stating that packages with that message are delivered, even though they are, I just hope that I can still win the case despite this change in eBay's system. They claim the item was never sent, which is easily debunkable, so I'm pretty sure they're just trying to pull a fast one because the tracking says that. A new buyer opened an Item Not Received case after the tracking said "item delivered to agent for final delivery". Hi! Just wanted to say that I am currently dealing with this issue. I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem? When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. That is it used to until about 2-1/2 months ago. In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page. However, because eBay's system are not recognizing these packages as "delivered" at the freight forwarder, sellers are losing that protection and it appears customer support may not be aware of the issue in order to correctly handle appeals.ĮBay sellers report a strange technical issue that is preventing some of their shipments from being counted as delivered. In the past sellers have always been protected from these cases - their responsibility ends once the item is delivered to the US based freightforder per eBay's Money Back Guarantee policies. This item went to the reshipper facility in New Castle, Delaware. I just lost a high value case due to this too!! I tried to appeal this case but I was told by the eBay rep that it could not be appealed since it was never delivered when it clearly shows "DELIVERED TO AGENT FOR FINAL DELIVERY" on the USPS website. I googled the address (1345 nw 98th ct unit 2, mr cargo box 33172-3049 Doral, FL) and it appears to be a freight forwarder? This is the first time I’ve come across this issue but I have been reading with issues dealing with freight forwarders. Ebay said they didn’t receive valid proof of delivery showing the item was delivered to the address even though it says ‘Delivered to Agent for Final Delivery’. The buyer just opened and won a case against me and eBay deducted funds from my account and issued a refund. I appealed the case, if you need the case number or tracking please let me know. Just lost an item not received case due to this error.
0 kommentar(er)
